Privacy policy

This Privacy Policy describes how www.feelclath.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have additional questions, require more information about our privacy practices, or would like to make a complaint, please contact us via email at feelclath@gmail.com or by mail at:

H. No-84, Harkesh Colony,
Faridabad, Haryana-121003,
India

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We refer to any information about an identifiable individual as “Personal Information.” Below is more information about what Personal Information we collect and why.

Device Information

  • Purpose of Collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
  • Source of Collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a Business Purpose: Shared with our processor Shopify.
  • Personal Information Collected: Version of web browser, IP address, time zone, cookie information, sites or products viewed, search terms, and interaction with the Site.

Order Information

  • Purpose of Collection: To provide products or services to you, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and provide information or advertising relating to our products or services.
  • Source of Collection: Collected from you.
  • Disclosure for a Business Purpose: Shared with our processor Shopify.
  • Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

  • Purpose of Collection: To provide customer support.
  • Source of Collection: Collected from you.
  • Disclosure for a Business Purpose: N/A
  • Personal Information Collected: Details provided by you to facilitate customer support.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • Shopify: We use Shopify to power our online store. Read more about how Shopify uses your Personal Information here.
  • Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information, or to otherwise protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • Google Analytics: We use Google Analytics to understand how our customers use the Site. Read more about how Google uses your Personal Information here. Opt-out of Google Analytics here.
  • Advertising Partners: We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. Some of this information is collected and shared directly with our partners through cookies or other similar technologies, depending on your location.

For more information about targeted advertising, visit the Network Advertising Initiative’s (“NAI”) educational page here.

Opt Out of Targeted Advertising:

You can also opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.

Using Personal Information

We use your personal Information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you updated on new products, services, and offers.

Retention

When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, see the ‘Your Rights’ section below.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling), when that decision-making has a legal or otherwise significant effect on you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
  • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Selling Personal Information

We do not sell your Personal Information.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use different types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences.

Cookies Necessary for the Functioning of the Store

  • _ab: Used in connection with access to admin. Duration: 2 years.
  • _secure_session_id: Used in connection with navigation through a storefront. Duration: 24 hours.
  • _shopify_country: Used in connection with checkout. Duration: session.
  • _shopify_m: Used for managing customer privacy settings. Duration: 1 year.
  • _shopify_tm: Used for managing customer privacy settings. Duration: 30 minutes.
  • _shopify_tw: Used for managing customer privacy settings. Duration: 2 weeks.
  • _storefront_u: Used to facilitate updating customer account information. Duration: 1 minute.
  • _tracking_consent: Tracking preferences. Duration: 1 year.
  • c: Used in connection with checkout. Duration: 1 year.
  • cart: Used in connection with shopping cart. Duration: 2 weeks.
  • cart_currency: Used in connection with shopping cart. Duration: 2 weeks.
  • cart_sig: Used in connection with checkout. Duration: 2 weeks.
  • cart_ts: Used in connection with checkout. Duration: 2 weeks.
  • cart_ver: Used in connection with shopping cart. Duration: 2 weeks.
  • checkout: Used in connection with checkout. Duration: 4 weeks.
  • checkout_token: Used in connection with checkout. Duration: 1 year.
  • dynamic_checkout_shown_on_cart: Used in connection with checkout. Duration: 30 minutes.
  • hide_shopify_pay_for_checkout: Used in connection with checkout. Duration: session.
  • keep_alive: Used in connection with buyer localization. Duration: 2 weeks.
  • master_device_id: Used in connection with merchant login. Duration: 2 years.
  • previous_step: Used in connection with checkout. Duration: 1 year.
  • remember_me: Used in connection with checkout. Duration: 1 year.
  • secure_customer_sig: Used in connection with customer login. Duration: 20 years.
  • shopify_pay: Used in connection with checkout. Duration: 1 year.
  • shopify_pay_redirect: Used in connection with checkout. Duration: 30 minutes, 3 weeks, or 1 year depending on value.
  • storefront_digest: Used in connection with customer login. Duration: 2 years.
  • tracked_start_checkout: Used in connection with checkout. Duration: 1 year.
  • checkout_one_experiment: Used in connection with checkout. Duration: session.

Reporting and Analytics Cookies

  • _landing_page: Track landing pages. Duration: 2 weeks.
  • _orig_referrer: Track landing pages. Duration: 2 weeks.
  • _s: Shopify analytics. Duration: 30 minutes.
  • _shopify_d: Shopify analytics. Duration: session.
  • _shopify_s: Shopify analytics. Duration: 30 minutes.
  • _shopify_sa_p: Shopify analytics relating to marketing & referrals. Duration: 30 minutes.
  • _shopify_sa_t: Shopify analytics relating to marketing & referrals. Duration: 30 minutes.
  • _shopify_y: Shopify analytics. Duration: 1 year.
  • _y: Shopify analytics. Duration: 1 year.
  • _shopify_evids: Shopify analytics. Duration: session.
  • _shopify_ga: Shopify and Google Analytics. Duration: session.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Removing or blocking cookies may negatively impact your user experience, and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls. More information on how to modify your browser settings or how to block, manage, or filter cookies can be found in your browser’s help file or through sites such as: All About Cookies.

Blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt-out of certain